Terms of Service
Terms of Service
This page is maintained by Helius Health to answer common questions about using our website and services. It is not legal advice; please consult counsel for guidance specific to your organization.
Welcome to the Site
Welcome to the website of Helius Health AI Inc. (“Helius Health,” “we,” “our,” or “us”). By accessing or using our website located at heliushealth.ai (the “Site”), you agree to comply with and be bound by the following Terms of Use. Please read them carefully. If you do not agree to these Terms, you should not access or use the Site. Helius Health provides this Site for informational and educational purposes, including insights into our AI-powered clinician engagement solutions, psychometric tools, and healthcare workforce research initiatives. You may use the Site only for lawful purposes and in accordance with these Terms.
Eligibility
By using this Site, you represent that you are at least 18 years of age or the legal age of majority in your jurisdiction, and that you have the legal capacity to enter into these Terms.
SMS Messaging and Communications
If you opt in to receive SMS communications from Helius Health (such as engagement check-ins, surveys, or program updates), you consent to receiving text messages at the phone number provided. Message frequency may vary. Message and data rates may apply. Message delivery is subject to mobile carrier limitations. Carriers are not liable for delayed or undelivered messages. **Opt-Out.** You can opt out at any time by replying STOP. Help: Text HELP for assistance or contact us at info@heliushealth.ai. Consent is not a condition of purchase.
Intellectual Property
All content, trademarks, logos, and intellectual property on this Site are the property of Helius Health or its licensors and are protected by copyright and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without our prior written consent. The Helius Health name, logo, Alignment Score™, and Exit Risk Index™ are trademarks of Helius Health. You may not use these marks without prior written permission.
Data Collection and Privacy
Your use of the Site and any data you provide (including personality assessments or contact information) is governed by our Privacy Policy, which outlines how we collect, use, and protect your information. You agree that information you provide is accurate to the best of your knowledge and understand that insights generated are dependent on the information provided. Data collected outside of research participation is used for platform functionality and service delivery and is not included in research datasets unless explicit consent is obtained. Helius Health may retain data for the duration necessary to support platform functionality, longitudinal analysis, and research, in accordance with applicable laws and the Privacy Policy.
Research Participation and IRB Disclosure
From time to time, Helius Health may invite users to participate in research studies conducted in collaboration with academic institutions, healthcare organizations, or workforce partners. Certain studies may be reviewed and approved by an Institutional Review Board (“IRB”) to help protect participant rights and welfare. Not all users are participants in research studies. Research participation will only occur where explicitly indicated and consented to. Participation in any research study is entirely voluntary. Choosing not to participate will not affect your ability to use the Site or any Helius Health services. If you choose to participate, you may withdraw at any time by discontinuing participation or, where applicable, by following opt-out instructions (e.g., replying STOP to SMS messages). If you are enrolled in a research study: * You may be asked to complete assessments, provide responses to questions, and/or participate in periodic follow-up communications (including SMS/text messaging). * Information you provide may be used for research purposes, including analysis of trends, outcomes, and system performance. * Identifiable information (such as your name or phone number) will be stored securely and will not be shared with research partners. Data shared with researchers will be de-identified unless otherwise explicitly stated and consented to. * De-identified data may be used for research, reporting, publication, or to improve Helius Health’s products and services. Helius Health may use participant data to operate, maintain, and improve its platform, including improving automated systems and analytics, in accordance with the Privacy Policy. Participation in research does not involve medical care and will not influence employment decisions, clinical responsibilities, or compensation. For more information about a specific research study, including study purpose, procedures, risks, and benefits, you may be provided with additional details at the time of enrollment.
AI and Automated Systems Disclaimer
Helius Health uses automated systems, including artificial intelligence, to generate insights, recommendations, and engagement communications. These outputs are informational only and are not intended to be deterministic, prescriptive, or used as a substitute for professional judgment. Outputs from the platform should not be used as the sole basis for clinical, employment, hiring, credentialing, or compensation decisions.
No Medical Advice
The content provided on the Site is for informational purposes only and does not constitute medical advice, diagnosis, or treatment. Always seek the advice of qualified healthcare professionals for any medical concerns.
Third-Party Services
We may use third-party services, such as Twilio, to send SMS messages or process assessments. Helius Health is not responsible for the content or practices of these third parties. Your use of those services may be subject to additional terms.
Disclaimer of Warranties
The Site is provided on an “as-is” and “as-available” basis. Helius Health makes no warranties, express or implied, regarding the accuracy, reliability, or availability of the Site or its content.
Limitation of Liability
To the maximum extent permitted by law, Helius Health shall not be liable for any indirect, incidental, special, or consequential damages arising out of or related to your use of the Site.
Indemnification
You agree to indemnify and hold harmless Helius Health and its affiliates, officers, employees, and agents from any claims, liabilities, damages, losses, or expenses arising out of or related to your use of the Site or violation of these Terms.
Changes to Terms
We reserve the right to modify these Terms of Use at any time. Updates will be posted to this page, and continued use of the Site constitutes acceptance of any changes.
Contact Information
If you have questions about these Terms, please contact us: Helius Health AI Inc. 1 Washington Mall, Suite 1541 Boston, MA 02108 Email: info@heliushealth.ai